Terms and Conditions




All visitors to our Website https://shantigopalhospitals.com/ should adhere to the following terms and conditions. BY ACCESSING OR USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ACCEPT THEM IN FULL, AS THEY MAY BE MODIFIED BY Anshu Hospitals Limited (for purposes of these terms and conditions the term "AHL") FROM TIME-TO-TIME AND POSTED ON THIS WEBSITE.

1.1 Applicability:

These website terms and condition are applicable to all transactions including online appointment booking, bill payments, advance payment against services and/or any other transactions through this website or through its hyperlink(s) and authorized third party websites.

1.2 Information provided by you:

1. We require you to provide us with certain information about yourself when you use the Online Transactions. This information shall include patient’s details and card holder’s name in case of online payment facility. We may also use this information to ensure that the bill payment process is carried out accurately and efficiently.

2. You agree to ensure that any information provided by you shall be complete and accurate. You shall not at any time provide us with information which is false, inaccurate, misleading, obsolete or deceptive. If the information is found false/ deceptive/inaccurate/misleading, AHL holds right to cancel the appointment/transaction and refund/stop the payment.

3. All information provided by you should be true, complete and accurate but not misleading or deceptive.

4. To receive the confirmation alert of the appointment booking, kindly provide your correct contact number and email ID.

5. The consultation time provided is indicative and actual consultation time may vary.

6. Appointment booking is only for consultation and not for follow consultation.

7. A registration charge of Rs. 100 is applicable for new patients.

8. Any changes or cancellation in the appointment should be done by calling the number provided in our confirmation email or SMS.

9. The appointment slot will be released in case of late arrival of the patient.

10. Complete details of ‘New’ patient should be filled accurately and we may also use this information for data analysis and marketing purposes.

11. We track the Internet address of the domains from which people visit us for trend analysis.

12. We may use the Internet address to identify any fraudulent transaction.

13. If you do not wish to provide us with the required information, kindly click on exit button to exit the appointment booking application.

1.3 Hyperlinks and third party websites:

This Website provides links to other sites by allowing the user to leave this Website to access websites of Sarvodaya Group Companies (a "Hyper-Link Site") or third party websites for the users’ convenience. Hyper-Link Sites and third party sites may contain rules, regulations, privacy and other provisions which may be markedly different from the provisions provided on the Website. Access to such Hyper-Link Sites or third party websites or any other internet sites linked to the Website is at the user's own risk. AHL is not responsible for the content or accuracy or correctness of such information and provisions and specifically disclaims any and all related liability. Access to a Hyper-Link Site does not imply any direct or indirect endorsement by AHL of the Hyper-Linked Site or products and services offered therein.


All information available on this Website, (the “Information” ) is provided on the condition that the user will make independent determination in respect of its accuracy, completeness or usefulness suitability prior to use or making any decision or any loss or damage in reliance hereof. The Information does not constitute an invitation or recommendation to take medical services from AHL nor is such Information is a substitute for professional advice or solicitation in respect of medical services/ products or recommendation thereof. AHL urges the users to seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other Information. All information on the site is provided to you "as is" without warranty of any kind either express or implied including, but not limited to implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. In no event shall AHL be liable for any special, direct, indirect or consequential damages or any damages whatsoever resulting from loss, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of information. All information available on a hyper-link site and any third party are subject to the terms and conditions of the legal notices contained therein.


AHL operates and controls this Website from India and makes no representations that the Information is appropriate for use in any other location across the globe. Information published in this Website may contain references to products and services which are available in India and not available in your country. Such references do not imply that AHL intends to make available such products or services in your country. Users are urged to consult Sarvodaya officials for information regarding the products and services available to you.


The contents of this Website are protected by intellectual property laws of India including without limitation to trademark and copyright laws. Reproduction, retransmission, public and/or commercial use of any or all the material on this Website is prohibited. The logos, service marks and trademarks ("IP Marks") displayed on the Website are the property of AHL or have been licensed to AHL by the relevant owners for use on this Website. Nothing on this Website should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any trademarks without our written permission. You are prohibited from using any IP Marks for any purpose without the written permission of AHL, or the relevant owners thereof. You may use, display, and print copies of the Information only on your personal computer only for your personal non-commercial purpose and use. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Information available on or through the Website for commercial or public purposes, in contravention of the above permitted use.


The information available on the site could include inaccuracies or typographic errors. AHL specifically disclaims any liability for such inaccuracies or errors. AHL does not warrant or represent that the information on the website is complete or up-to-date, and assumes no obligation to update the website. AHL may change the information on the website at any time without notice or may make improvements or changes to the website at any time. You agree that AHL, its affiliates and any of their respective officers, directors, employees, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any direct, punitive, special, consequential, incidental or indirect damages (including without limitation lost profits or lost opportunity) arising out of or in connection with the use of this website or a hyper-link site or a third party site, or with delay or inability to use the website or a hyper-link site, even if AHL is made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, transmission of any viruses which may infect a user's equipment, unauthorized access, operator errors, theft, failure of mechanical or electronic equipment or communication lines, telephone or other connect problems, strikes or other labor problems or any force majeure. AHL cannot and does not guarantee continuous, uninterrupted or secure access to the website. You are informed that use of internet may be susceptible to a number of frauds, misuse, hacking and other actions that could affect payment instructions / other instructions to your bank through the payment gateway. AHL shall aim to provide security to prevent the same, there cannot be any guarantee from such internet frauds, hacking and other actions that could affect payment instructions / other instructions including result in delay or failure in processing the instructions. AHL shall not be responsible for the same.


6.1 Gateway Security:


When AHL receives a transaction instruction from you in respect of any services or products on the Website, through appropriate mode, AHL will be entitled to debit any payment plus any charges payable for the transaction from the account you have specified. You may also be directed to a third party site to enable processing of a transaction in which event such transaction will be governed by the terms and conditions of such third party site. AHL shall not be liable (a) if any transaction does not fructify or may not be completed or (b) for any failure on part of the bank or the credit card or the third party site or agency to perform any of its obligations or (c) in respect of any loss or damage arising directly or indirectly out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.

7.1 Payment Gateway & Methods:

AHL online payments are redirected to the service provider for processing and then return back to our site.

Accepted Credit Cards

We currently accept the use of the following credit cards for payment through our Online Payment Facility:

7.2 Confirmation/ Evidence of Transaction:

Non Paid Appointments

Paid Appointments

7.3 Important:
7.4 Pricing and Other Errors:


8.1 Reschedule:
8.2 Cancellations:

(i) Cancellation by the Customer

(ii) Cancellation by AHL

8.3 Refunds:
8.4 Important:


1. Unauthorized use of any materials contained on this Website may violate the laws of intellectual property rights, the laws of privacy and publicity, and other applicable laws. You alone are responsible for your actions. As such, you shall indemnify and hold AHL, its officers, directors, employees, affiliates, agents, and licensors harmless from and against any and all loss, costs, damages, liabilities, and expenses (including attorneys' fees) incurred in relation to, arising from any claim or demand (including third party claims or demand) for violation caused by your actions or access, or, misuse of your user ID and password during use of the Website or any noncompliance with the Terms hereof or any unauthorized use of, this Website by you or someone using your computer

2. AHL may change the Terms set out above from time to time. By browsing this Website https://shantigopalhospitals.com/ you are accepting that you are bound by the current Terms and we urge you to check these each time you revisit the Website.

3. AHL may change the format and Information of this Website at any time. We reserve the right to add to or supersede certain provisions of these Terms with other provisions and reserve the right to revise the Terms at any time, at our sole discretion and without any prior notice. At no given time can we guarantee the information to be up to date. Users are deemed to be apprised of and bound by any changes to these Terms.

4. AHL prohibits unauthorized hypertext links and caching to the Website and reserves the right to disable any unauthorized links, third party links and disclaims any responsibility for information available on any other internet sites linked to the Website without due authorization.

5. AHL may suspend the operation of this Website for support or maintenance work, in order to update the Information or for any other reason.

6. By visiting this Website, you agree to permit AHL to communicate with you, from time to time, about our products and services, unless you decide to unsubscribe from receipt of such communications by following instructions stated therein. This may involve interruption of or stoppage linked services.

7. AHL shall not be liable if any transaction does not materialize or may not be completed or for any failure on its part to perform any of its obligations in respect of any products, policies or services, if the same is prevented, hindered or delayed by a Force Majeure Event. In such case its obligations shall be suspended for so long as the Force Majeure Event continues. For the purpose of this Website, a “Force Majeure Event” means any event due to any cause beyond the reasonable control of the AHL, including without limitations, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, faults or failures in telecommunication, unavailability of any communication systems, breach, or virus in the processes or payment or delivery mechanism, computer hacking, computer crashes, malfunctioning in the computer terminal or the systems getting affected by any malicious, unauthorized access to computer data and storage devices, destructive or corrupting code or program, mechanical or technical errors/failures or power shut down, etc.


Certain information on this Website may contain forward-looking statements, which are subject to risks and uncertainties. Users are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date on which they are made. The expressions "believe", "expect", "intend", "aim", "will" or similar expressions are intended to identify forward-looking statements. AHL undertakes no obligation to update or revise any forward-looking statements.


All press releases and other materials contained on the Website are, to the best of AHL’s knowledge, timely and accurate when issued. However, the passage of time can render information stale, and you should not rely on the continued accuracy of any such material beyond the date of issuance. AHL has no responsibility to update any information contained in any such material. All viewers should carefully check the dates of issuance of the material contained in the Website.


AHL reserves the right to seek all remedies available at law and in equity for violations of these Terms, including the right to block access from or to a particular Internet address to the Website.


The use of this Website by any one is subject to its terms and conditions, applicable Indian laws and government notifications, rules, regulations and guidelines issued by the Information Technology Act and other regulatory, governmental, and/or statutory bodies. Users of this Website agree to submit to the exclusive jurisdiction of courts at the Faridabad State of Haryana alone in respect hereof.


Registered office: Shanti Gopal Hospital Plot No - NH-1, Ahinsa Khand 2, Indirapuram, Ghaziabad, Uttar Pradesh – 201014 if you have any queries you may contact us at info@shantigopalhostpital.com